Manage Reservations
- What is the payment schedule?
- What is the official cancellation policy?
- What if I miss a payment?
- How do I link my current reservation to my profile?
- Can I make changes to my reservation?
What is the payment schedule?
The minimum payment schedule allows guests to make installment payments on The Rock Boat over time. The date that you place your reservation will dictate your minimum deposit amount, after which you would be required to make any future payments according to the schedule.
$149 per person is due at time of reservation
Additional $199 per person is due on May 5, 2010
Additional $249 per person is due on July 5, 2010
Final Balance is due October 5, 2010
Deposits are based on a minimum of double occupancy.
The payment schedule for suites is double the deposit amount per person.
Past-due payments are subject to a $35 late fee. See TERMS AND CONDITIONS for full details.
Reservations made after the final payment date of October 5, 2010, require a minimum $500 deposit, and must be paid in full within 30 days of the booking or 35 days from the departure date, whichever comes first.
What is the official cancellation policy?
ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE
We strongly recommend the purchase of travel insurance. Beginning February 15, 2009, Travel Insured will offer a "Cancel for Any Reason" policy, which covers you for up to 75% of your monies paid if cancelled no later than 48 hours prior to sailing. Travel Insured will also offer the traditional travel insurance coverage offered in the past, which will reimburse at 100% of monies paid for covered cancellations.
To review both insurance coverage policies, please go to http://www.sixthman.net/collateral/insurance.pdf
If you have cruise insurance and need to cancel for a covered condition, you can make a claim with the insurance carrier to recover any lost payments.
What if I miss a payment?
One week after missing a scheduled payment date, a late fee of $35 is added to the reservation.
Three weeks after missing a scheduled payment date, a final notice of impending cancellation is sent, and the reservation may be cancelled within 7 days.
If you are unable to make a payment as scheduled, please contact Sixthman PRIOR to the payment due date. In extreme circumstances, alternate payment schedules may be arranged. Alternate payment schedules are solely at the discretion of Sixthman. Defaulting on alternate payment arrangements will result in immediate cancellation of your reservation.
How do I link my current reservation to my profile?
Once you have registered, you can link your current reservation to your profile. Log in to your profile at www.sixthman.net/account. Under “current reservations”, click on “Don’t see your reservation? Click here.” It will then ask you to enter your confirmation number to link your reservation to your profile. Your confirmation number is found in the confirmation email you are sent after booking your cruise. It is a combination of capitol letters and a dash, followed by numbers. If you are unsure of your confirmation number, please contact us.
You should see your reservations listed and you are now able to log in to make payments. If you have any questions regarding this information, please contact us at customerservice@sixthman.net, or via our live chat feature.
Can I make changes to my reservation?
Any changes to your reservation that involve changing or removing existing guests or upgrading the value of your cabin to a higher priced cabin can only be requested by the Lead Passenger. Downgrading your cabin to a cabin of lesser value is not allowed. The Lead Passenger must request these changes by phone or email. In some cases a signed RESERVATION CHANGE FORM may be required to complete this. This form can be found at http://www.sixthman.net/collateral/changeform.pdf.
Because the Lead Passenger owns the reservation, any changes to this passenger are subject to a Lead Passenger change fee of $299, and will require a signed reservation change form.
ALL names must be received by October 5, 2010. Each reservation is allowed one free name change prior to October 5, 2010. Additional changes prior to that date are subject to a $50 administrative fee per change.
Any changes, including adding unnamed guests made after October 5, 2010 up until the week prior to sailing will be $75 per change. Changes or additions made within the week prior to sailing must be done in person at check-in, and may incur a fee up to $299 per change.
